Privacy Policy
Last updated: September 14, 2026
This Privacy Policy describes how Osoyoos Passport ("we," "us," or "our") collects, uses, discloses, and protects information from visitors and customers of our website (the "Site") and the digital and physical passport photo and visa photo services we provide through it. By using our Okanagan passport photo site or placing an order, you agree to the practices described below.
Legal disclaimer. The explanations on this page are provided for general informational purposes only. Osoyoos Passport is not a law firm, and this document is not a substitute for professional legal advice. Privacy laws vary by jurisdiction and change over time. You are responsible for ensuring your use of our visa photo services complies with the laws applicable to you.
1. Information We Collect
Because we provide specialized passport, visa, and ID photo services, we handle sensitive imagery and data. We collect the following:
a. Information you provide directly
Contact details — name, email, and phone number used for your passport photo order.
Photographs — the images you upload for digital visa photo processing or passport photo printing. These images contain facial features used to meet government image requirements.
Order details — the specific type of document (Canadian passport, international visa, ID), size/format, and government requirements.
Identity details — country-specific application data required to certify your visa or passport image.
Communications — support requests regarding your photo status.
b. Information collected automatically
Technical data — IP address, browser type, and device information to optimize the visa photo upload experience.
Usage data — pages viewed and interactions with our passport photo ordering system.
Cookies — see our Cookie section below.
c. Payment information
Payment for your visa photo service is processed through Stripe. Osoyoos Passport does not store full credit card numbers; Stripe handles that data under its own high-security privacy policies.
2. Why We Collect and Use Your Information
We use your data for the following purposes:
To provide the service — processing, formatting, and delivering your passport photo or visa photo according to official government specifications.
To fulfill orders — delivering digital files or shipping printed passport photos to your Okanagan or Osoyoos address.
To communicate with you — regarding order status or visa photo quality checks.
To maintain quality — ensuring every passport and visa photo meets strict government standards to prevent application rejection.
To operate the Site — troubleshooting our photo upload tools.
For legal and compliance — record-keeping and fraud prevention.
3. Legal Basis for Processing (GDPR)
We process data based on Contract (to fulfill your passport photo order), Consent (for site features), Legal obligation, and Legitimate interests (site security).
4. How We Share Your Information
We do not sell your personal information or photographs to third parties. We share data only with:
Service providers — such as Stripe (payment) and shipping carriers for your printed visa photos.
Government authorities — only where required by law or local regulation.
5. International Data Transfers
Your data may be processed in countries with different protection laws. We use Standard Contractual Clauses to ensure your passport photo data remains protected.
6. Data Retention
Photographs submitted for a passport or visa photo order are retained for 30–90 days to allow for reprints or government compliance checks, after which they are permanently deleted from our servers.
7. Data Security
We implement SSL encryption and restricted access to protect your biometric visa photo data. No method of transmission is 100% secure, and you provide information at your own risk.
8. Your Privacy Rights
You have the right to access, correct, or delete your passport photo data. Contact us at the details in Section 11 to exercise these rights.
9. Children’s Privacy
We process photographs of minors (e.g., infant passport photos) only when submitted by a parent or legal guardian.
10. Cookies and Tracking
We use cookies to operate the site and remember your visa photo preferences. We do not use cookies for third-party advertising.
11. Contact Us
If you have questions regarding this policy or your passport photo data, contact Osoyoos Passport:
Email: info@klotzproductions.com
Phone: +1 (672) 377-7680
Mailing address: 2 Killdeer Place, Osoyoos, V0H 1V5
12. Changes to This Privacy Policy
We may update this policy as government visa photo requirements or privacy laws change. Continued use of the Site constitutes acceptance of the updated terms.